Planning Ahead: Key Details for Your Exam

You’ve been working through your course materials and are narrowing down the day you plan to take your CEBS® exam. Great job! All your hard work will soon pay off.

When you purchased the exam, you received an email with exam access instructions for your selected testing window. Before you sit down to take the exam, let’s review a few key points to ensure you are off to a smooth start:

Make Sure Your Computer Is Good to Go

In order to take an exam, you must have a device that is a non-mac platform with internet access, the Chrome browser, a webcam and a microphone. Once in the exam environment and prior to launching the timed exam, you will be required to download a Chrome extension provided by Proctorio for added security.

Plan to allow approximately 15 minutes prior to the start of your exam for the extension to download and the diagnostics requirements to be verified.

If you will be using a work-issued device, please confirm that you will be able to download the Proctorio extension to your computer through your IT department. If not, you will need to take the exam on a personal computer, as the extension is required. If you have issues with the download process, there is a Live Chat button available at, or you may email

Your ID Is Essential

You must have your valid, government-issued photo ID with you when you are ready to take the exam, as it is required to access the exam. You will present your ID using your webcam prior to the launch of the exam.

Taking the Exam

Each exam consists of 100 multiple-choice questions. The two-hour exam timer starts when you click Start Attempt, and it cannot be paused. You will have one attempt to complete the exam. You are able to mark questions that you want to return to. During the exam process, to see which questions are flagged, you may click on the “Review Attempt” button. It will show a quick summary of all questions indicating the question number, a flag if it has been flagged, and the question status (such as Not Yet Answered or Answered).  To go back to any specific question from the Review Attempt screen, simply click on the question number, and it will take you there.  When you are finished with all the questions, you will submit the exam and receive your Pass or Fail notification on the screen.

Continuing Education Credit for a Virtual Exam

Some state/province/territorial insurance boards require that self-study exams be taken in a proctored (monitored) environment in order to qualify for continuing education (CE) credit.  It is your responsibility to confirm the CE rules that apply to you before completing an application for a virtual exam. If your state/province/territorial insurance board requires a monitored exam, you MUST complete the Continuing Education Monitor Affidavit and return it per the instructions on the form.  Failure to return this required form will result in no credit being reported. The Proctorio extension is not a proctored environment for CE purposes.

I hope these key tips are helpful as you prepare for your virtual exam. If you have additional questions, please reach out to the CEBS Customer Service team Monday-Friday from 8:00 a.m.-5:00 p.m. CT at (800) 449-2327, option 3 or

Keep up the great work as you prepare to take your exam! Best wishes on your CEBS journey.